Refund Policy

1. Service Nature & Digital Deliverables

Our work is a professional service resulting in digital deliverables. Because time, creative labor, and project scheduling are committed upfront, refunds are not handled like physical product returns. We focus on clear scope, documented approvals, and revision rounds to ensure the outcome matches the brief.

2. Deposits and Reservation of Time

Deposits reserve production time and initiate the project pipeline. Unless otherwise stated in writing, deposits are generally non-refundable once work has started, because the reserved time cannot always be reallocated on short notice.

3. Cancellation Before Work Starts

If you cancel before any work has started, we may refund amounts paid minus non-recoverable processing fees and any costs already incurred (if applicable). Work is considered “started” when we begin research, concepting, production, or create project files beyond administrative setup.

4. Cancellation After Work Starts

If you cancel after work has started, any refund (if available) is evaluated based on:

• time spent and stage of completion,
• milestones delivered and approved,
• work already scheduled/committed,
• third-party costs that are non-refundable.

In many cases, the most fair outcome is to deliver completed work up to the cancellation point rather than refunding amounts already earned.

5. Milestones, Partial Delivery

For larger projects we may use milestones. If a milestone is completed and delivered, that portion is considered earned. If cancellation happens mid-milestone, we may provide partial deliverables reflecting progress and bill proportionally for work performed.

6. Revisions Instead of Refunds

If the concern is about design direction or details, we typically resolve it through revision rounds within scope. A refund request based on “preference changes” after approvals is usually handled as a scope change or new direction rather than a refundable issue.

7. Rescheduling

If you need to shift deadlines, contact us as early as possible. We will try to accommodate based on availability. Frequent or last-minute reschedules may require timeline adjustments or a rush fee later to meet new dates.

8. Third-Party Costs

Stock assets, fonts, plugins, printing, and other third-party items may be non-refundable. These costs are not refundable once purchased or incurred.

9. Chargebacks

If you have an issue, contact us first. Chargebacks interrupt production and may result in suspension of services and delivery. We keep project records (briefs, files, approvals, and communication logs) to respond to payment disputes.

10. How to Request a Refund

Email us with your Order details, what you purchased, the reason for the request, and any relevant context. We may ask follow-up questions to assess the request fairly. If approved, refunds are issued to the original payment method when possible.

11. Contact

For refund or cancellation requests, contact us using the details below.