1. Scope
This Policy applies to information collected through our website and communications related to our services. It does not apply to third-party websites, platforms, or services that may be linked from our site. If you use third-party services (for example: social platforms or file-sharing tools), their own privacy policies govern your activity there.
2. Information We Collect
We collect information in three main ways: (a) information you provide directly, (b) information collected automatically when you use the site, and (c) information from service providers where relevant to delivering services.
- Contact & inquiry data: name, email, company/project name, message content, and any details you include in your brief.
- Project data: brand assets, references, files, style guides, and materials you send for production purposes.
- Communications: emails/messages between you and us, including attachments, feedback, approvals, and timelines.
- Technical/usage data: IP address, browser type, device information, approximate location, pages viewed, and interaction data.
3. How We Use Information
- To respond to inquiries, provide quotes, and communicate about scope and timelines.
- To deliver services, manage files, and provide revisions and final deliverables.
- To run business operations such as invoicing, record-keeping, and customer support.
- To improve website performance, usability, and security.
- To comply with legal obligations and to enforce our agreements.
4. Legal Bases (where applicable)
Depending on your location, we may rely on different legal bases: (a) performance of a contract (providing services), (b) legitimate interests (improving and securing our website, responding to inquiries), (c) consent (where required for certain cookies/marketing), and (d) compliance with legal obligations.
5. Cookies & Analytics
Our site may use cookies or similar technologies to enable core functionality, remember preferences, measure performance, and understand traffic. You can manage cookies using your browser settings. Disabling cookies may limit certain functionality.
6. Sharing & Service Providers
We do not sell personal information. We may share information with trusted service providers who help us operate, such as email, hosting, analytics, file storage, or invoicing tools. Providers are permitted to process information only to perform services for us and must follow appropriate safeguards.
We may also share information if required by law, to protect rights and safety, or in connection with business transfers (such as a restructuring), where legally permitted.
7. International Transfers
If you access our site from outside the United States, your information may be processed in countries with different data protection laws. We take reasonable steps to protect information in transit and at rest, and we work with providers that support standard contractual protections where relevant.
8. Data Retention
We retain information as long as necessary to provide services, maintain business and tax records, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and legal requirements. If you request deletion, we will consider the request subject to legal and contractual obligations.
9. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no system is fully secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials you use to access third-party tools.
10. Your Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your information, and to object or withdraw consent where applicable. To exercise these rights, contact us and describe your request. We may need to verify your identity to protect your information.
11. Children
Our website and services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can take appropriate steps.
12. Changes
We may update this Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
13. Contact
If you have questions about this Policy or how we handle information, contact us using the details below.